Steps to Fix Alexa Not Responding Issue | Solved

Even after successful echo setup, if your Alexa not responding or you’re troubled by similar problems like,

• Echo plus is not responding to any commands

• Echo dot speaker not working

• Amazon echo no sound

• Alexa, smart things isn't responding

• Echo Dot Doesn't Turn On or Respond

Then, get in here for the instant troubleshooting of all these problems.

Error 1: Alexa Not Responding to Voice Commands

When your Echo Alexa not responding to voice, simply disable and enable the Alexa privacy. By doing so, the Alexa start listening again and you can check it by giving voice commands to echo Alexa device.

If your Alexa or Echo dot still not responding to voice,

1. Click Settings in upper-left corner and tap “Amazon Alexa”.

2. In the next step, click on Sign out option to return on Setting screen and click on “Amazon Alexa” again to log in your account with authenticated credentials.

3. On successful sign-in with Amazon, click “Done” on screen and close it to leave the page.

4. Now, again give voice commands to your Alexa Echo device and get back the ease to your life.

Error 2: Echo Doesn’t Turn On or Respond

When Echo doesn’t turn on, make sure you’re using a power adapter of 9 watts because it provides adequate power, required to start an echo device. Next, press the Action button to see if it works or not.

However, if your problem somewhat differs like Echo Dot lights flash normal but no sound then,

1. Simply, reset the device using the “setup new alexa device” guide and resolve your problem.

2. In case, your Echo doesn’t reply and then, eventually respond, it seems like you have a poor network connection. So, make changes to your home/office network and get your device back in form.

Error 3: Echo not responding or not Hearing You Properly

When Echo device doesn’t respond or hear you, probably the mute switch at the top of smart speakers has been activated, the device is placed at an inaccurate position, or microphones are malfunctioning.

Thus, to get rid of this problem in seconds, verify and troubleshoot the issue using the following steps:

1. Check Ring Light: The light ring should never be red on your echo device, as the red color here indicated your device has entered the mute mode and thus, cannot hear your voice commands.

2. Find Ideal Location: Ensure your Alexa device is kept 3-inches away from the external speakers (if you’re using one) and 8-inches away from the wall and above the floor. Also, make sure that there isn’t any external noise obstruction so that the device can receive the commands clearly.
Likewise, you can try using voice training tool or in last option, replace microphones (if found defective).

After knowing these solutions, hope you’ve been able to resolve your Alexa not responding issue. In case, your problem is a little bit different, such as your device displays:

1. ‘Device is Unresponsive’ message with Smart Plugs and Devices,

2. Echo dot speaker not working error, or

3. Amazon echo no sound message, then

Check out the similar troubleshooting guides on our website smart dot support and get your issue fixed.